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Thank you for becoming part of our Helios Club. To help you make the most of your membership please take a moment to familiarize yourself with club benefits and policies.
With membership in our wine club, you verify that you or the recipient of the club is at least 21 years of age.
By enrolling in the Atwater’s Edge Wine Club, you authorize Atwater Estate Vineyards to automatically charge your credit card for quarterly wine shipments (Feb, May, Aug, Nov) for a minimum of two shipments.
You will receive an email two weeks prior to each club shipment noting important dates and details of your shipment. It is the member’s responsibility to notify our Club Manager of any changes to credit card, billing/shipping addresses, club tier, or in the case of our "members choice" clubs, your wine choice, prior to the billing date noted in the email. Unfortunately, we are unable to make any changes after billing.
Club membership will automatically continue until you elect to cancel. Cancellations will be accepted after the minimum requirement of two (2) club shipments have been met. Requests to discontinue your membership must be done in writing and received at least two weeks prior to the next scheduled processing date or your card will be charged for that quarter. This charge is non-refundable. Please send written requests to firstname.lastname@example.org.
After two club shipments, members may put their order on hold for a maximum of two consecutive quarterly releases if necessary. Shipments will be automatically reinstated after this maximum hold time. If a member does not wish to receive the shipments after the maximum hold time, they must cancel their membership within two weeks of next scheduled processing. (See policy above). Please note that a hold on your membership also suspends all club benefits.
ADULT SIGNATURE IS REQUIRED BY LAW FOR UPS DELIVERY. Please designate an address for shipping where someone (over 21 years old) will be present to sign for the package during normal business hours. (Many people list their business address). We cannot ship to a P.O. Box for wine delivery.
You will receive an email with a UPS tracking number when your shipment leaves our winery. UPS will make three delivery attempts for signature before returning the wine to us. We ask that you pay attention to your tracking numbers to know when your wine will arrive. Shipping charges incurred due to an incorrect address, delivery interception, or returned shipment will necessitate a charge to your credit card on file.
If you prefer to pick up your wine in person and save on shipping, Pickup Parties will be held on a Sunday evening on the closest weekend of our quarterly release. Dates and times of these parties will be provided by email and announced on our website. Enjoy the stunning vineyard views from our tasting room while enjoying special tastings and hors d'oeuvres.
We reserve the right to make changes to membership guidelines as necessary.
Amanda Gumtow 800-331-7323